A close relative of mine just sent me this email:
Gotta love my bank . . .
I went online to check my bill and I see nothing there about me ever having a credit card…
As i’m looking around I notice I have an “email” from bank of America with a new credit card number…umm…WHAT!??!
So I call them…she said it has been “compromised or your card is lost or stolen.” I said umm I have it in my hand…it’s not stolen…she said, well sir mail has been sent to you regarding why this was done…I don’t have any info.”
i called back 5 min later and someone much more helpful said It’s not just me, its thousands of people. Apparently some store I shopped at (could have been a month ago or 4 years ago) got hacked and all their credit card numbers have been stolen. So they closed everyones accounts down and sent out new cards…my card that I have right now will still work till I get the new one.
This is all fine and dandy…but don’t you think they should have called?!?!?!
So no one knows anything till I get something in the mail.
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Who can be the first person to correctly identify the bank?
Who else is in the same shoes? Should they call or at least email? Thoughts?