Comments on: Bank: Customer service or total cluster? http://totalcandor.com/blog/2010/02/bank-customer-service-or-total-cluster/ A Conversation About Income, Wealth, and the Steps in Between Sun, 25 Dec 2011 17:20:47 -0800 http://wordpress.org/?v=2.8.5 hourly 1 By: Megan http://totalcandor.com/blog/2010/02/bank-customer-service-or-total-cluster/comment-page-1/#comment-164762 Megan Sun, 28 Feb 2010 17:13:51 +0000 http://totalcandor.com/blog/?p=925#comment-164762 This happened to me and about 70% of the people I know with Chase a couple months ago. A bar/restaurant we go to was compromised, and they cancelled everyone\'s card over the course of a couple months. I was not e-mailed or called about it, and I found out when my card was declined making a purchase. It would have been nice to be informed about it, but even when I called I could barely get any information. I actually learned everything I know from the bar owner, not Chase. I was wondering if they were replacing everyone\'s card before the new regulations were going into place... This happened to me and about 70% of the people I know with Chase a couple months ago. A bar/restaurant we go to was compromised, and they cancelled everyone\’s card over the course of a couple months. I was not e-mailed or called about it, and I found out when my card was declined making a purchase. It would have been nice to be informed about it, but even when I called I could barely get any information. I actually learned everything I know from the bar owner, not Chase. I was wondering if they were replacing everyone\’s card before the new regulations were going into place…

]]> By: Lillie http://totalcandor.com/blog/2010/02/bank-customer-service-or-total-cluster/comment-page-1/#comment-163963 Lillie Fri, 19 Feb 2010 15:04:06 +0000 http://totalcandor.com/blog/?p=925#comment-163963 I agree with Mrs. Money, I would go to the bank and speak directly with someone to address the concern. Usually all of my banking is done online and I view my transactions periodically throughout the day. If there are any alerts on my accounts, I usually follow up immediately with them. Since you don't have any idea how the card was compromised and haven't heard from the retailer, I am certain that this is more than frustrating. I agree with Mrs. Money, I would go to the bank and speak directly with someone to address the concern. Usually all of my banking is done online and I view my transactions periodically throughout the day. If there are any alerts on my accounts, I usually follow up immediately with them. Since you don’t have any idea how the card was compromised and haven’t heard from the retailer, I am certain that this is more than frustrating.

]]> By: Mrs. Money http://totalcandor.com/blog/2010/02/bank-customer-service-or-total-cluster/comment-page-1/#comment-163284 Mrs. Money Sat, 13 Feb 2010 01:35:47 +0000 http://totalcandor.com/blog/?p=925#comment-163284 I would go into a branch if possible and talk to someone. They should be able to help out! I would go into a branch if possible and talk to someone. They should be able to help out!

]]> By: Adam http://totalcandor.com/blog/2010/02/bank-customer-service-or-total-cluster/comment-page-1/#comment-162754 Adam Tue, 09 Feb 2010 21:48:19 +0000 http://totalcandor.com/blog/?p=925#comment-162754 Michael- The same exact thing happened to me with bank of america. I was fortunate to see the email ahead of time saying that the previous account was closed. I called to find out where my card was/could have been compromised (b/c I didn't yet have any suspicious transactions on my acct) and they couldn't tell me where it happened. I hadn't heard from the retailer either which made the whole process frustrating. -Adam Michael-

The same exact thing happened to me with bank of america. I was fortunate to see the email ahead of time saying that the previous account was closed. I called to find out where my card was/could have been compromised (b/c I didn’t yet have any suspicious transactions on my acct) and they couldn’t tell me where it happened. I hadn’t heard from the retailer either which made the whole process frustrating.

-Adam

]]>